Service Design
31/03/2014

Interaction Design and Service Design: expanding a comparison of design disciplines

Service design is, in contrast to service development, described as a human-centered approach and an outsidein perspective.

 

As a discipline, service design should not be viewed in isolation, but in the context of service development, management, operations and marketing

INTERACTION DESIGN AND SERVICE DESIGN: EXPANDING A COMPARISON OF DESIGN DISCIPLINES (86 KB)